Marketplace Terms for Customers

Version: 2026-11-03.v1

Status: Approved by the owner on 3 November 2026. Shown on the website at /shops/terms.

These terms explain how buying works when products on All-Pod are made and sold by different shops. They add to All-Pod's existing terms, ordering policy, delivery and returns policies, which still apply.

1. Who you buy from

All-Pod is a marketplace for printing and branding, run by Johnesco Investments Co Ltd. Products on All-Pod are made and sold by independent shops. Johnesco is also one of those shops.

Each product page, your cart and your order confirmation show Sold by and the name of the shop making your item. That shop is the seller of the item. All-Pod runs the website, takes your payment on the shop's behalf and handles your questions and complaints.

2. Choosing a shop

When more than one shop makes a product, the product page lets you compare their prices for your exact choices, their delivery fee to your area, their production time and their rating. You choose the shop before adding the item to your cart.

3. Prices

Each shop sets its own prices. The price you see when you add an item to your cart is fixed on your quote and does not change after you pay. If a shop is registered for VAT, VAT is added to its prices at checkout and shown separately.

4. One payment, one order per shop

If your cart holds items from more than one shop, you pay once at checkout. Your payment is then split into one order for each shop, each with its own order number, delivery fee and delivery date. Each shop delivers its own order from its own premises, or has it ready at its own pickup address if you choose collection.

5. Your artwork and details

We share your artwork, your order's specification, your name, phone number and delivery address with the shop making your order, only so it can make and deliver it. Shops do not receive your email address or payment details, and may not use your details for marketing. Our privacy policy explains how we look after your information.

6. Problems with an order

Contact All-Pod, not the shop, about any problem. Tell us within 7 days of delivery where you can, with your order number, the affected items, photographs and a short description. We ask the shop for its side, decide, and arrange a free reprint of the affected items or a refund. A later report is still considered.

Refunds go back to the original payer through the original payment route, as set out in our returns policy.

7. Ratings

After your order is delivered, you can rate the shop and leave a review. Please keep reviews honest and about the order. We remove reviews only if they are unlawful, abusive, contain personal information or are not about the order.

8. Your rights

Nothing in these terms affects your rights under the Consumer Protection Act, 2012 or any other law.

9. Contact

All-Pod, Johnesco Investments Co Ltd, Nairobi, Kenya. Use the contact page on the website.